Online Enquiries

By making an online enquiry, not only do you agree to and accept the conditions set out here, but also to those set out in our Privacy Policy and our Cookie Policy.

Submitting an online enquiry is in no way confirmation of availability nor confirmation of a booking.

Upon submitting your online enquiry, you will receive an email confirming the details you have given us. Your details are stored in a databade using 256-bit encryption for security and protection. Your personal information will never be given/sold to third parties, unless required to do so by law.

Unless you have supplied additional contact details, your enquiry will not be replied to if an incorrect email address has been given!

Provided there is availability for your requested dates, you will be emailed further information about how to proceed with your booking.

Your chosen accommodation and requested dates will be reserved for you without obligation for 3-4 days so as to avoid any disappointment should you decide to book.

If, after that time, we have not heard back from you, the accommodation(s) will be made available to other guests.

If there is no availability for your preferred accommodation, but there is availability in another accommodation, for either all or part of your requested dates, further details will be given to you and you will be asked if and how you would like to proceed.

All reservations are subject to availability and must be for a minimum of 2 nights or, during high seasons, a minimum of 7 nights running from Saturday to Saturday, unless previously arranged with and agreed to by us.

Booking

In order for us to guarantee accommodation for your requested dates, a minimum Booking Deposit of £50.00 or 20% (which ever is the greatest) is required.

You may wish to pay anything above and beyond the minimum Booking Deposit - that is up to you.

This Booking Deposit does not apply to Group Bookings, which have a different Booking Deposit rate.

Payment methods and Cancellation policy are detailed in the following sections.

Upon receipt of your Booking Deposit, confirmation will be emailed to you. This will confirm all details, such as dates, duration, number of guests, etc. and will also contain some additional information that may be of interest to you.

You will also have access to our *"Guest Only" web pages, which will have further details and information about the local area, as well as further afield, helping you plan your visit.

Bookings can currently be made up to 12 months in advance.

*Please Note: This "Guest Only" area is currently being designed and may not be available immediately upon booking.

Payments

Any Booking Deposits or subsequent payments can be made by debit card or credit card with details being taken over the phone, or else by bank transfer.

If you prefer to make payments by bank transfer, please;

1. ask for our bank details
2. include your Booking Reference Number with any and all payments
3. notify us of any and all payments so we can confirm receipt

Failure to do so may have undesireable results that we will not be held responsible or liable for.

We will confirm receipt of any payment by email along with any outstanding balance and due date.

To spread the cost and make life easier, setting up regular payments is also a possibility. Just ask.

If paying your Booking Deposit by bank transfer, we must receive payment within 2 working days after booking. We may not be able to keep the accommodation reserved for you if payment is not received promptly.

Cancellation & No-Shows

Thankfully, we have very few cancellations, but they do happen.

As such, in the event you do have to cancel a confirmed booking, the following table shows the percentage of your Booking Deposit you may receive.

If you have paid any other amount, up to Payment in Full, that part of your payment will be returned to you.

Booking Deposit Refunds

Days before arrival	High/Mid Season	Mid/Low Season
29 days +	100%	100%
21-28 days	70%	80%
14-20 days	40%	50%
7-13 days	20%	30%
Less than 7 days	0%	0%

You must inform us - preferably by email, or else by SMS/phone of your cancellation.

Failure to do so prior to your date of arrival will result in you being considered a "No-Show" and therefore not eligable for any form of refund of any monies already paid.

Please also see "Check-in" details below for Late Check-ins and arrivals.

In the extremely rare case that we have to cancel a booking (to date, we have only had to cancel 3 bookings in the last 13 years!), any monies paid, including your Booking Deposit, will be refunded to you in full as soon as possible.

Check-in & Check-out

As we live on-site, there's no need to worry about collecting keys from an office at the end of a dark alley on a stormy night!

Check-in is typically from between 3.00 - 4.00pm onwards.

However, if there is any delay to this, you will be informed prior to your arrival - usually by SMS/text message - which may also result in you being informed on your date of arrival.

We ask that you inform us of an ETA prior to your arrival - up to and including the day you arrive is usually fine. This is just to plan workloads around guests arrivals and minimise wait times if an accommodation is not yet prepared for you.

Either way, if you arrive early or if an accommodation is not yet ready for whatever reason, you are welcome to park your car(s) here, go off exploring the local area while the accommodation is made ready for you.

If, when you arrive, the total number of guests is greater than that which you specified when making your booking and/or the maximum occupancy of the booked accommodation(s), we reserve the right - at our discression - to;

• charge an additional cost of accommodating those additional guests if there is available accommodation for the dates and duration of your booking in part or in full
• refuse access to those additional guests
• refuse access to the entire group/party

Under this exceptional circumstance, you will not be entitled to any refund of any monies already paid to us, and may be liable to reimburse us to the full value of your booking.

Although check-out is typically by 11.00am, where ever possible and where other bookings allow, check-out can be later. However, you may only be made aware of this during your stay. Therefore this is not a guarantee.

There is also the possibility of leaving your car(s) parked here if you wish to take full advantage of your last day, and therefore departing at a later stage.

Under these circumstances, we would ask that you pack your belongings in your car to allow cleaning and preparation of the accommodation ready for the next guests.

During Your Stay

Common sense points but ... We ask that you respect the owners, as well as other guests, and keep any noise to a minimum, keep any family pet(s) on a lead whilst on the property, and clean up any mess left behind by them.

We appreciate that accidents and breakages can happen. As such, we operate an "Honesty Policy" and expect any breakages and/or damage be declared. You will not be charged exorbitant amounts for a broken glass or chipped mug - however an "at cost" charge may be levied so that we can make any necessary replacements available for the next guests.

Please keep the accommodations clean and tidy, and return it/them to us on your departure day in the same state as you found it/them when you arrived. Basic common courtesy really.

Charges for additional cleaning may be incurred and will be at our sole discression.

Should you need to make use of the laundry facilities, please let us know so as not to cause any conflict with preparations of accommodations for other guests.

Likewise, please ask about - for example; bike storage, BBQ equipment, logs for the fire in the cottage, etc... We'd prefer that you ask rather than just take!

We will never intentionally enter your accommodation during your stay without your knowledge or consent. However, please be aware that, due to an emergency situation or other unforseen circumstances, it may be necessary to do so. Such circumstances are extremely rare, but nevertheless can happen.

Courtesy of recent Welsh Govt. changes to Commercial Waste and Recycling laws, we are now legally obliged to separate waste in to 5 different categories. Details of which will be presented to you upon arrival and will also be available within each accommodation.

Damage Deposit

Each accommodation has a different Damage Deposit value - also called a Security Deposit.

Damage Deposits may be paid in advance, by any of the previously mentioned Payment Methods, however payment upon arrival - either by Debit Card or in Cash - is preferred.

Group Bookings are subject to different Damage Deposits.

Upon check-in, your receipt for the Damage Deposit will be the keys to the accommodation.

Although every effort will have been made to make sure that things are in good order, it is sometimes impossible to check everything, especially under limited time constraints. As such, please notify us immediately upon arrival if you find anything broken, damaged, or untoward. Otherwise we will consider that you are happy with the accommodation.

When you are ready to check-out, a cursory inspection will be conducted of the accommodation to make sure everything is in order, and another pair of eyes to check for anything left behind, and provided nothing untoward has happened during your stay, the Damage Deposit will be returned to you via the same method of payment.

In cases where a Damage Deposit has been paid by Bank Transfer, the refund may take up to 72 hours depending upon any banking limitations or restrictions.

For those wanting or needing an early departure, please let us know in advance so that arrangements can be made to refund the Damage Deposit to you, irrispective of the method of payment.